This function is used to reduce the balance of an active gift card to $0. i.e., if card was activated for the wrong amount or when remaining balance is returned to customer in cash.
Press the GIFT menu from second page of home screen (or press [Enter] and select 4 – Gift)
Select 6 – Zero Card
Swipe or enter gift card # and press [Enter]
Choose to print customer receipt: 1 – Yes or 2- No